Accel-Backed Freshdesk Wants To Take On Zendesk With Customer Support Platform

Freshdesk, which has raised $1 million in funding from Accel Partners, is debuting a new version of its cloud-based customer support platform today. Similar to the leader in the space, Zendesk, the India-based startup aims to bring customer service to the cloud by offering a simple, online help desk and support ticketing application. With the new version of Freshdesk, customer service agents can support, update and assign projects directly from an email client, without needing to login or use a mobile app. Agents simply email or forward a request to a Freshdesk unique email address and the request will be added to Freshdesk's interface. Freshdesk automatically processes the command, makes the update, and sends the rest of the email to the appropriate customer. Agents can also directly send an email to a specific address, automatically converting the ticket to a knowledge base article that can be accessed by any agent.

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